Wal-Mart disrupting pharmacies

Wal-Mart recently started selling generic prescription drugs over its stores for $4. It is already covering 38 states throughout the United States and its portfolio includes more than 300 prescription drugs. The question that arises is: does this move from the giant retailer represent a disruptive innovation to traditional pharmacies?

Innovation Labs

What is Outside Innovation? According to Patricia Seybold, who wrote a very good book on the subject, “it’s when customers lead the design of your business processes, products, services, and business models. It’s when customers roll up their sleeves to co-design their products and your business. It’s when customers attract other customers to build a vital customer-centric ecosystem around your products and services”.

Do you walk your talk?

Have you ever wondered why most companies, despite being very innovative, struggle to develop new valuable products or services for their customers? I mean, just enter the website of some large organization and you will probably see some “innovation bla bla” like “innovation is one of our core values” or “our innovative solutions will help you…”. In reality the vast of majority of the companies out there are not innovative, they just claim to be.

Disruptive Innovation and Newspapers

What about newspapers? The appearance of online news services, web portals and other media platforms such as blogs and wikis clearly represent a disruptive innovation for the traditional newspaper industry. Will the likes of NY Times and WSJ be able to survive such disruption?